Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Frequently Asked Questions
Custom and personalised orders
Yes Available Custom & Personalised orders
Care instructions
Please check our shop policy for returns/exchanges. Custom or made-to-order rugs may not be eligible for return, but we’re happy to help resolve any issues—just send us a message!
Sizing details
Rugs may arrive folded or rolled for shipping. Once unpacked, allow the rug to settle flat over a few days. You can also:
. Gently roll it in the opposite direction
. Place heavy objects on the corners temporarily
. Use a rug pad to help with grip and flattening